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Frequently Asked Questions

Browse the categories below for answers to our most popular questions. Still need help? Please contact us through our Customer Service page

General

Q. How many checks are in a box?

A. Most personal check designs have 100 checks per box. Mini-Paks have 1 pad of 25 checks per box.

Q. What check number will print on my checks?

A. Our system calculates the next logical starting number based on your previous order. You can change it if you would like, based on numbering allowed by your financial institution.

Q. What does the 100% satisfaction guarantee mean?

A. Deluxe is sure that you will be happy with your check order. However, if you are not satisfied with your order or your order was printed incorrectly, Contact Us and we will reprint your checks or replace your order with a similar product at no additional charge. We guarantee your satisfaction!

Q. There is a problem with my order. What should I do?

A. To have your checks reprinted, contact us at 1-866-653-9471 or by using the Contact Us form within this site.

Q. Where can I find more information on how to use my checks and balance my checking account?

A. Learn more about managing and using your checking account at About Checks. Read or download the pdf file Learning About Checking Accounts.

Q. Why don't you print the bank or credit union street address on my checks?

A. We follow the specifications established by the American National Standards Institute (ANSI). These standards require that only the name of your financial institution be printed.


Ordering

Q. What information should I have printed on my check?

A. To protect yourself from identity theft, Deluxe recommends not including your Social Security number, driver's license number, or other unnecessary personal information on your checks. Merchants should request and verify your identifying information.

Q. My bank is going through some changes. Will my order be printed correctly?

A. Changes in banks' names and corporate alliances happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, call our Customer Service Team at 1-866-653-9471. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get an MICR Specification Sheet. It's easy.

Q. What payment methods are available?

A. We accept VISA, MasterCard, Discover and American Express for orders placed through our online ordering system. When you place your order online, we will authorize your card for the purchase amount. We will not actually charge your credit card account until your order has shipped.
We can also debit your checking account for online orders. The account will be debited when your order has been shipped (approx. 1-3 days after the order has been placed).

Q. How do I know that my order has been placed?

A. After you click the Place Your Order button on the Review Order page, you will see an Order Confirmation page. The Order Confirmation page confirms that your order has been submitted to ChecksByDeluxe. You will also receive an e-mail message confirming your order.
You can view your order by signing in and checking order status in My Orders.

Q. What should I do if my computer is having trouble with the ChecksByDeluxe.com website?

A. To place an order online with ChecksByDeluxe.com, you should use the most recent version of your web browser. Our site is optimized to work best with Internet Explorer 9 or higher and the latest versions of Firefox, Chrome and Safari. In addition to a newer browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use them to hold information about your order. JavaScript must also be enabled in your browser for you to access functions necessary to place your order. While our site should work in older versions of Internet Explorer, Firefox and Safari, and other standards-compliant browsers, we do not guarantee full functionality in any browsers other than those recommended above.

Q. Will the colors on my screen match the actual products?

A. The accuracy of color depends upon your specific monitor. Due to the wide range of computer monitors and color displays, you should consider the colors you see on your screen to be representational. Product images are enhanced to show details.

Q. Why do I get a price not available instead of a price?

A. This rarely happens, but when it does it is because our application has encountered a glitch. You can place your order by calling 866-653-9471 to get your price.

Q. I'm getting an error message, how do I get help?

A. If possible, please follow the directions in the error message. If that does not help, please call 866-653-9471 or use the Contact Us page


Delivery

Q. When will I get my checks?

A. Allow 10-14 days for production and standard delivery. If you need your checks sooner, take advantage of our express delivery options, which are available for most products. Orders with expedited delivery methods placed later in the day may be produced and shipped the next day.

Q. Can I ship my order to an international address?

A. This site can only accept check orders that will ship to United States addresses and its territories, including Puerto Rico, Virgin Islands and Guam.


Order Status

Q. How can I check the status of my order?

A. Sign in and click My Orders . Details such as item name, order date, status, and ship status will display on the page.

Q. I ordered more than one product, but only received one. Where is the rest of my order?

A. Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.

Q. Why did my items arrive on different days?

A. Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days-even when they're shipped on the same day. All items in your order should arrive within a few days of each other.


Security

Q. Is it safe to reorder checks through this Web site?

A. Yes. Deluxe uses a secure server for all online transactions. In addition, we have set up security checkpoints throughout the order process to further ensure the security of your transactions. How do you know you have a safe connection? Look for a closed lock icon in the lower right corner of the browser window-any transactions made from a page with a closed padlock icon are secure.

Q. Can anyone outside Deluxe see my personal information?

A. No. All transactions processed on this Web site are protected using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. This means you can enter personal information, like your name, address, and account number, and be confident that others cannot read or access this information.

Q. How can I be sure that Deluxe is a reputable and trustworthy Internet supplier?

A. Deluxe is proud to display both the BBB Accredited Business and TRUSTe seals. Learn more by clicking on the logos.You can also learn more about how we use and protect the information you supply on the website by reviewing our Privacy Policy.

Q. How do you protect the privacy and security of my information?

A. Deluxe has a long history of recognizing and protecting the privacy of consumers, and is committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, online experience available. Security measures are in place on our website to protect the misuse and alteration of the customer information under our control. Feel free to review our Privacy Policy for more details. Deluxe is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices.

Q. How long is my order information stored?

A. Information on orders is stored for up to 5 years.

Q. What does the TRUSTe seal mean?

A. Deluxe is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build user's trust and confidence in the internet by promoting the use of fair information practices. Because Deluxe wants to demonstrate our commitment to your privacy, we have agreed to disclose our information practices (through our privacy policy) and have our privacy practices reviewed for compliance by TRUSTe.

Q. What does the BBB Accredited Business seal mean?

A. Deluxe is authorized to display the BBB seal because we have been an accredited business since 1999 and meet and comply with BBBOnline privacy standards. You can learn more about the BBB and our accreditation by clicking on the BBB logo.

Q. Is e-mail I send to you through this Web site secure?

A. If you use the Contact Us page to send your e-mail message, your message is secure. All communication sent through this Web site is protected by Secure Sockets Layer (SSL) technology. SSL encrypts information sent over the Internet between your computer and Deluxe, helping to ensure that the information remains confidential. Note that SSL security does not apply to e-mail exchanges that occur outside our Customer Service pages.


Privacy

Q. I no longer want to receive promotional emails from ChecksByDeluxe. How do I unsubscribe?

A. If you no longer wish to receive promotional emails from ChecksByDeluxe, use the unsubscribe link provided at the bottom of each email from Deluxe or contact us at 866-653-9471.

Q. I no longer want to receive reorder reminder emails from ChecksByDeluxe. How do I unsubscribe?

A. If you no longer wish to receive reorder reminder emails from ChecksByDeluxe, use the unsubscribe link provided at the bottom of each email from Deluxe or contact us at 866-653-9471.

Q. I opted out, but would like to re-subscribe. How do I do this?

A. You may select to re-subscribe to reorder reminders or promotional emails each time you place an order.


Provent Fraud Protection

Q. What is Provent Check Fraud Protection?

A. Provent Check Fraud Protection® is the only service of its kind, covering your checks against forged signatures, forged endorsements and altered checks. We will reimburse your loss of funds due to check fraud up to $25,000, within 72 hours. Speedy reimbursement keeps you burden-free while giving your financial institution time to fully investigate and resolve the fraud incident. The service also gives you access to certified Resolution Specialists who can answer questions and give you advice for prevention of check fraud.
For more information about Provent Services including Terms and Conditions please visit deluxefs.ezshield.com

Q. Is there a monthly fee?

A. No there is not. The checks ordered are covered for up to 2 years.

Q. Does it cover electronic fraud?

A. No, Provent only covers checks that were physically altered, or forged (the actual checks ordered). Counterfeit or reproduced checks would not be covered.

Q. How do your certified Resolution Specialists assist me in the event of check fraud?

A. The service provides Assisted or Fully Managed support options. With Assisted support, the certified Resolution Specialist will directly advise you on the best procedures and documents to respond to a check fraud incident. With Fully Managed support, the certified Resolution Specialist will act on your behalf to resolve the check fraud incident.

Q. How do I report a possible check fraud event with you?

A. Contact Us immediately if you see any activity that concerns you. You can report fraud or suspicious activity by clicking "Report Fraud" at the top of the Deluxe Provent website and filling out our form, or by calling a certified Resolution Specialist right away by calling 1-866-460-0095. By filling out the "Report Fraud" form, or contacting us directly, your case will be given our highest priority. By filling out the "Report Fraud" form, or contacting us directly, your case will be given our highest priority.


Deluxe Provent Checking Account Protection

Q. What is Provent Checking Account Protection?

A. If you experience any type of fraud associated with your checking account, Deluxe is here to assist. You receive: (a) fraud resolution support by certified Resolution Specialists (b) 72 hour advancement of funds lost due to fraud up to $25,000 for forged signatures, forged endorsements, altered checks, counterfeiting, ATM fraud, and debit card fraud (c) access to Online Wallet, a secure member area for managing and protecting essential personal information such as passwords, identification, credit card information, and bank account information (d) ongoing education and tips to help you minimize your risk of fraud.

Q. Is there a monthly fee?

A. No there is not. The customer receives complete fraud resolution assistance for any type of fraud associated with a covered checking account for up to 2 years.

Q. How do customers report a possible fraud event with you?

A. Customers should Contact Us immediately if they see any unusual account activity that concerns them. Customers can report fraud or suspicious activity by clicking "Report Fraud" at the top of the Deluxe Provent website and filling out our form, or by calling a certified Resolution Specialist right away at 1-866-460-0095. By filling out the "Report Fraud" form, or contacting us directly, the customer's case will be given our highest priority.

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